Frequently Asked Questions

1jl supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

All transactions are processed in Philippine Peso (PHP / ₱). Please note that credit card deposits for gambling are not accepted in compliance with Philippine regulations. Cryptocurrency is also not accepted.

The minimum deposit amount at 1jl varies by payment method. Generally, the minimum deposit is ₱100 for e-wallet methods such as GCash and PayMaya, and ₱500 for bank transfers. Specific minimums are displayed at the time of deposit in your account. We recommend checking the cashier section of your 1jl account for the most current limits applicable to your preferred payment method.

Deposits via GCash and PayMaya are typically credited to your 1jl account instantly or within a few minutes. Bank transfers may take up to 1 business day depending on your bank's processing times. If your deposit has not appeared after the expected timeframe, please contact our support team with your transaction reference number and we will investigate promptly.

To withdraw from 1jl, log in to your account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Your account must be fully KYC-verified before withdrawals can be processed. Withdrawal requests are typically reviewed within 24 hours and funds arrive within 1–3 business days depending on your payment method.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — your identity documents have not been fully verified;
• Active bonus wagering requirements that have not yet been met;
• A mismatch between your account details and your payment method details;
• A pending security review triggered by unusual account activity;
• Withdrawal amount below the minimum threshold.

If your withdrawal has been delayed, contact our support team at [email protected] with your withdrawal reference number for a status update.

1jl does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are outside of 1jl's control. We recommend checking with your payment provider for any applicable charges. All amounts displayed in the 1jl cashier are in Philippine Peso (₱).

1jl offers a wide range of online gaming options for Filipino players, including:

• Slots — hundreds of video slot titles from leading game providers;
• Bingo — classic and modern bingo variants;
• Pool Rummy — the popular card game with competitive pool formats;
• Sports Betting — bet on PBA, NBA, UFC, boxing, football, and more;
• Live Casino — live dealer games including baccarat, roulette, blackjack, and Pai Gow.

New games and betting markets are added regularly. Check the 1jl lobby for the latest additions.

Yes. The 1jl platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits and withdrawals, and contact support directly from your smartphone or tablet — no app download required. Simply visit the 1jl website from your mobile browser and log in to your account.

Yes. All games on the 1jl platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are subject to independent audits and testing by recognized gaming certification bodies. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience.

1jl's sportsbook covers a broad range of sports and events popular with Filipino bettors, including:

• Basketball — PBA, NBA, FIBA, and international leagues;
• Boxing — Filipino and international bouts;
• MMA / UFC;
• Football (soccer) — local and international leagues;
• Volleyball — PVL and international competitions;
• E-sports — major tournaments across popular titles.

Betting markets, odds, and available events are updated in real time. Check the Betting section of 1jl for current offerings.

1jl regularly offers welcome bonuses and promotions for new players. These may include deposit match bonuses, free spins on selected slot games, and cashback offers. The specific terms — including minimum deposit, wagering requirements, eligible games, and expiry dates — are detailed on each promotion's page. Always read the full terms of any bonus before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are listed in each promotion's terms.

Most 1jl promotions are claimed directly from the Promotions section of your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or click an opt-in button before depositing. Always check the specific promotion page for claim instructions. If you believe a bonus was not credited correctly, contact our support team within 48 hours of the qualifying action.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. Your account cashier will show a breakdown of your bonus balance, real-money balance, and wagering progress. Once wagering requirements are complete, any remaining bonus-derived winnings are converted to real money and become withdrawable, subject to standard withdrawal terms.

To complete KYC (Know Your Customer) verification at 1jl, you will typically need to provide:

• Proof of Identity: A valid government-issued ID such as a Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, or PRC ID;
• Proof of Address: A recent utility bill, bank statement, or government document showing your name and address (dated within the last 3 months);
• Proof of Payment Method: A screenshot or photo of your GCash, PayMaya, or bank account showing your name and account number.

Documents should be clear, unedited, and show all four corners. Upload them via the Verification section of your account settings.

KYC verification at 1jl is typically completed within 24–48 hours of submitting all required documents. During peak periods it may take slightly longer. You will receive an email notification once your verification is complete. If your documents are rejected, you will be notified of the reason and given the opportunity to resubmit. Withdrawals cannot be processed until KYC is fully approved.

1jl uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. Access to your data is restricted to authorized personnel only. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you suspect that someone has accessed your 1jl account without your permission, take the following steps immediately:

• Change your password via Account Settings or the Forgot Password function;
• Contact our support team via live chat or at [email protected] to report the incident and request a temporary account lock;
• Review your recent transaction history for any unauthorized activity;
• Enable two-factor authentication (2FA) if available on your account.

Our security team will investigate and respond promptly.

1jl provides a full suite of responsible gaming tools accessible directly from your account settings:

• Deposit Limits — set daily, weekly, or monthly deposit caps;
• Loss Limits — cap the amount you can lose in a given period;
• Session Time Limits — set a maximum play session duration with reminders;
• Cool-Off Period — take a temporary break of 24 hours up to 30 days;
• Self-Exclusion — suspend your account for a minimum of 6 months up to permanently;
• Marketing Opt-Out — remove yourself from all promotional communications.

All tools are self-service and take effect immediately (except limit increases, which require a 7-day cooling-off period). Gambling is addictive. Know when to stop.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and select your desired exclusion period (minimum 6 months, up to permanent). Your account will be suspended within 24 hours and you will not be able to log in, deposit, or play during the exclusion period. Self-exclusion cannot be reversed once activated. If you need immediate assistance, contact our support team at [email protected] or via live chat and we will process your request right away.

The minimum age is 21 years old, as required by PAGCOR and Philippine gaming law. Age is verified at registration through date-of-birth declaration and mandatory KYC document checks. Accounts found to belong to players under 21 are immediately suspended and all funds are returned. If you suspect a minor is using a 1jl account, please report it to [email protected] immediately.

If gambling is negatively affecting your life, please reach out for help. You can contact 1jl's responsible gaming support team 24/7 via live chat or at [email protected]. We can activate self-exclusion immediately and connect you with further resources. PAGCOR also provides responsible gaming guidance for Filipino players. Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help — it is the right thing to do. For more information, visit our Responsible Gaming page.